Refund Policy
You have 48 hours from the moment you pay to change your mind and get every dollar back. This page is the entire policy. Nothing on the course page promises more than this, and nothing here takes back what the course page promised.
What you are covered for
Every individual seat on the ISO/IEC 42001 Lead Implementer course, at any access window (90, 180 or 365 days), carries a 48-hour money-back guarantee. Full refund, original payment method, no reason required beyond "this is not what I expected".
Use the course during those 48 hours. Watch module one. Open the workbook. Try the exam simulator. Using the material does not weaken your claim; it is the point of the window. We would rather you look inside than guess from the outside.
When the 48 hours start and end
The clock starts at the payment timestamp on your receipt. Your order confirmation email states the exact deadline in your local time and in UTC. That deadline is the one we go by.
The clock does not pause or restart if you log in late, start late, or do not open the email. Portal access opens the moment you pay, so the 48 hours and your access begin together.
How to claim
- Email support[at]aitrainingskool[dot]com from the address you enrolled with.
- Subject line: Refund and your order number.
- Send it before the deadline in your confirmation email. The time we receive it is the time that counts.
You will hear back within one business day confirming the request. You keep portal access until the refund is issued, so you lose nothing by asking.
When and how you are paid
We issue the refund within three business days of your email, in full, to the payment method you used. Your bank or card provider then takes five to ten business days to show it, which is outside our control. If you have not seen it after ten business days, write to us and we will send you the refund reference to chase it with.
Three things the guarantee does not cover
A seat where the certification exam has been sat. Sitting an exam attempt uses the thing you paid for. Booking a date does not; sitting it does. If you sit the exam inside the 48 hours, the guarantee ends at that moment.
Seats bought on a team invoice. Corporate and team purchases follow the terms on the invoice. If the invoice says nothing about refunds, the same 48-hour window applies to each seat, counted from the invoice payment date.
Requests received after the deadline. After 48 hours the sale is final. We still help with access, extensions and support questions; we do not refund.
What a refund ends
Your enrolment, your portal access, any exam booking under that purchase, your certificate eligibility from that purchase, and the GAICC membership that came with the seat. Your order record is kept for the period stated in our Privacy Policy, because tax law requires it; everything else tied to the seat is closed. If you come back later, you buy a new seat with a new 48-hour window.
Your rights under local law
Nothing on this page limits rights you have by law where you live. Two examples we get asked about.
If you are in the EU or UK. You normally have 14 days to withdraw from a distance purchase. Because the course is digital content that opens the moment you pay, checkout asks you to agree to immediate access and to acknowledge that this ends the 14-day withdrawal right. Our 48-hour guarantee then applies in its place. If you do not tick that box, you do not get instant access and the 14-day right stands.
If you are in Australia. The Australian Consumer Law guarantees that a service is delivered with due care and matches its description. Those guarantees cannot be excluded and sit alongside, not under, our 48-hour policy.
Access window extensions
If your 90, 180 or 365-day window is closing and you have not finished, email us before it ends. Extensions are granted case by case and are separate from this policy. An extension does not restart the 48-hour guarantee.
Chargebacks
If you dispute the charge with your card provider instead of emailing us, we treat the dispute as a refund request and answer it with this policy, your confirmation email and your portal access record. Emailing us first is faster for you and avoids the provider freezing your account while they investigate.
Where this policy is shown
This policy is linked from every page that shows the price, from the checkout page above the pay button, and from your order confirmation email. If you bought the course and did not see it, tell us; that is a bug we want to fix.
Questions
support[at]aitrainingskool[dot]com. A person reads it and replies, usually within a business day.